Cancellation/Refund Policy

Cancellation/Refund Policy

POLICIES & FEES FOR ATTENDEES

Cancellation

  • If you notify AWS at least two weeks before a scheduled conference that you are unable to attend, you will receive a full refund. Notification received less than two weeks before a scheduled conference will result in a refund less a $75 administration/hotel attrition fee.
  • AWS encourages substitutions. AWS does not guarantee the rates will be honored if reservations are done after the hotel's cut-off date.
  • If you are a no-show, no registration fees will be refunded.

POLICIES & FEES FOR EXHIBITORS

Cancellation

  • If you notify AWS at least two weeks before a scheduled conference that you are unable to attend, you will receive a full refund. Notification received less than two weeks before a scheduled conference will result in a refund less a $75 administration/hotel attrition fee.
  • AWS encourages substitutions. AWS does not guarantee the rates will be honored if reservations are done after the hotel's cut-off date.
  • If you are a no-show, no registration fees will be refunded.

Note: AWS reserves the right to cancel any event with reasonable discretion. In the event of cancellation by AWS, registration fees will be refunded in full. AWS shall have no further liability.

Hotel reservation

You must contact the hotel directly to ensure you receive the special AWS room rate. The rate cut-off date is thirty (30) days from the conference start date. AWS does not guarantee the rates will be honored if reservations are made after the hotel’s cut-off date. Feel free to contact the AWS Education Services Department at extension 455 with any questions.

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